Summary
Customer-oriented Principal Consultant knowledgeable about developing and implementing successful business solutions that drive productivity and growth. Offering expertise in both On Prem and SaaS deliveries, Workflow Processes, KYC and AML, Document Management, Software Development Life Cycle and more than 10 years of experice in the Financial Services Industry.
I also have a wealth of experience including credit control, sales and customer relations. I have shown excellent aptitude towards negotiations with a strong customer focus. I have demonstrated excellent interpersonal skills with an emphasis on problem solving, thriving on challenges and relishing new opportunities. I am keen to join a Company and be part of a successful team. I work well under pressure and always strive to meet or exceed deadlines. In managing my own company, I was responsible for all income and expenditure and ensuring, when possible, the success of the company. I am actively looking for employment and would very much appreciate the opportunity to join an Organisation in which I can use my skills to bring your company forward and enhance my career.
Experience
Principal Consultant - Fenergo February 2013 - Current
Client-facing role responsible for ensuring strategic objectives and client needs are aligned
- Developed, managed, and delivered a range of consultancy services to Fidelity Investments using our SaaS-based solution
- Advised Danske Bank on how to best utilise resources, adhering to off-the-shelf delivery, to improve operational efficiency
- Participated in training and managing new hires to bring new team members up to speed
- Provided leadership, guidance, and mentorship to junior consultants through direct line management
- Gathered data from various sources to identify product enhancing solutions for HSBC jurisdictional access
- Led workshops and implementation of the ICBC Standard Bank solution to identify their needs and design development solutions
- Facilitated communication between technical teams and management personnel
- Led consulation throughout the entire life cycle of a project from inception through completion for Bank of Nova Scotia
- Assessed employees through on-site observation and interviews in State Street Global Markets to determine strengths and weaknesses in work performance, methods, and operational efficiencies
- Maximised productivity with delivery of onsite training for business users
Managing Director - Pro-Fit Golf March 1996 - June 2010
Successfully managed and directed Pro-Fit Golf for 14 years
- Actively built up and maintained a loyal customer base with customer service excellence
- Developed strategic plans to increase profitability and effficiency
- Achieved 90% sales success with each new customer
- Updated website regularly and communicated to customers through SMS and e-newsletter
- Created effective marketing and communications plan employing social media
- Assembled various golf club designs and makes to suit customers' needs
- Analysed customer swings using video equipment and launch monitors to provide detailed instruction on improving techniques
- Arranged orders and shipment of golf club equipment from overseas suppliers
- Managed payroll for a number of employees and completed own VAT returns
- Organised a detailed monthly stock take and ordered supplies as necessary
Clerk Specialist - Washington National Insurance Company January 1995 - January 1996
Set up new Insurance policies and renewed existing policies as required
- Performed data entry tasks for customer information into Mashington Nationals internal database system
- Researched and resolved discrepencies in customer accounts
- Reconciled customer accounts and mantained accurate records
- Assisted colleagues in Credit Control with special projects
- Effectively worked in a team working to ensure all deadlines were met
- Developed and maintained organisational databases, spreadsheets and other resources to ensure accuracy of information
Credit Control Supervisor - Automobile Association January 1992 - January 1995
Managed outstanding insurance policies and communicated with this customer group
- Conducted financial analysis of customers' accounts to ensure timely payments
- Resolved client disputes in an efficient manner including front desk duties dealing with customers directly
- Negotiated repayment plans with customers facing financial difficulties
- Monitored overdue accounts and initiated appropriate collection actions as required
- Maintained up-to-date records of all transactions for audit purposes
- Consulted with external agencies such as debt collection companies when necessary
- Prepared detailed monthly statements for customers regarding their account balances, payments received and outstanding
- Assisted customers in implementing direct debits and arranged collection of payments
- Delivered reports to the management team on a monthly basis
Education
Dublin Institute of Technology - MSc Digital Gaming 2012 - 2013
Modules include:
Programming LUA with Corona SDK,
Game Design and Logic,
Digital Media
Griffith College Dublin - level 6 Computing Science 2011 - 2012
Graduated with Distinction in six modules including:
Java Programming,
Computer Hardware,
Computer Software,
Business Information Systems,
Information Technology,
Foundations of Computing
Killester College - Business Studies, Computer Applications, Art Portfolio Preparation 1990 - 1992
Organised, Funded, Directed and starred in a play which ran for two consecutive nights.
Activities and Societies: Marketing, Accounting, Payroll, Communications, Word Processing, Photography, Acting
Major Achievements
Nominated and received the honour of Professional Club Fitter “The World’s Top 100 Club Fitters” 2006 - 2010. This is one of the highest accolades in the golfing industry.
Nominated for "European Club Fitter of the Year" from the GCA in 2008.
I was also added to the KZG design consultancy team on club design.
Founding member of the IPAC International Professional Association of Club Fitters.
I received a distinction diploma level in the Computing Science course at Griffith College
I have published my first game on the Google Play store. It can be seen here - https://play.google.com/store/apps/details?id=com.coljkir.doNotEnterDeadwood
Hobbies and Interests
I have a keen interest in DIY and really enjoy tackling a project from start to finish.
Recently hand built my fifth deck, re-tiled a bathroom and fitted a new kitchen.
I am a member of a Golf Club since 1983 and currently play off a handicap of 5.
I have always had a keen interest in art and have been commissioned recently to create artworks for family and friends.
I am a member of Knightsbrook Hotel and Golf Resort in Trim, where I visit the gym weekly.
Customer-oriented Principal Consultant knowledgeable about developing and implementing successful business solutions that drive productivity and growth. Offering expertise in both On Prem and SaaS deliveries, Workflow Processes, KYC and AML, Document Management, Software Development Life Cycle and more than 10 years of experice in the Financial Services Industry.
I also have a wealth of experience including credit control, sales and customer relations. I have shown excellent aptitude towards negotiations with a strong customer focus. I have demonstrated excellent interpersonal skills with an emphasis on problem solving, thriving on challenges and relishing new opportunities. I am keen to join a Company and be part of a successful team. I work well under pressure and always strive to meet or exceed deadlines. In managing my own company, I was responsible for all income and expenditure and ensuring, when possible, the success of the company. I am actively looking for employment and would very much appreciate the opportunity to join an Organisation in which I can use my skills to bring your company forward and enhance my career.
Experience
Principal Consultant - Fenergo February 2013 - Current
Client-facing role responsible for ensuring strategic objectives and client needs are aligned
- Developed, managed, and delivered a range of consultancy services to Fidelity Investments using our SaaS-based solution
- Advised Danske Bank on how to best utilise resources, adhering to off-the-shelf delivery, to improve operational efficiency
- Participated in training and managing new hires to bring new team members up to speed
- Provided leadership, guidance, and mentorship to junior consultants through direct line management
- Gathered data from various sources to identify product enhancing solutions for HSBC jurisdictional access
- Led workshops and implementation of the ICBC Standard Bank solution to identify their needs and design development solutions
- Facilitated communication between technical teams and management personnel
- Led consulation throughout the entire life cycle of a project from inception through completion for Bank of Nova Scotia
- Assessed employees through on-site observation and interviews in State Street Global Markets to determine strengths and weaknesses in work performance, methods, and operational efficiencies
- Maximised productivity with delivery of onsite training for business users
Managing Director - Pro-Fit Golf March 1996 - June 2010
Successfully managed and directed Pro-Fit Golf for 14 years
- Actively built up and maintained a loyal customer base with customer service excellence
- Developed strategic plans to increase profitability and effficiency
- Achieved 90% sales success with each new customer
- Updated website regularly and communicated to customers through SMS and e-newsletter
- Created effective marketing and communications plan employing social media
- Assembled various golf club designs and makes to suit customers' needs
- Analysed customer swings using video equipment and launch monitors to provide detailed instruction on improving techniques
- Arranged orders and shipment of golf club equipment from overseas suppliers
- Managed payroll for a number of employees and completed own VAT returns
- Organised a detailed monthly stock take and ordered supplies as necessary
Clerk Specialist - Washington National Insurance Company January 1995 - January 1996
Set up new Insurance policies and renewed existing policies as required
- Performed data entry tasks for customer information into Mashington Nationals internal database system
- Researched and resolved discrepencies in customer accounts
- Reconciled customer accounts and mantained accurate records
- Assisted colleagues in Credit Control with special projects
- Effectively worked in a team working to ensure all deadlines were met
- Developed and maintained organisational databases, spreadsheets and other resources to ensure accuracy of information
Credit Control Supervisor - Automobile Association January 1992 - January 1995
Managed outstanding insurance policies and communicated with this customer group
- Conducted financial analysis of customers' accounts to ensure timely payments
- Resolved client disputes in an efficient manner including front desk duties dealing with customers directly
- Negotiated repayment plans with customers facing financial difficulties
- Monitored overdue accounts and initiated appropriate collection actions as required
- Maintained up-to-date records of all transactions for audit purposes
- Consulted with external agencies such as debt collection companies when necessary
- Prepared detailed monthly statements for customers regarding their account balances, payments received and outstanding
- Assisted customers in implementing direct debits and arranged collection of payments
- Delivered reports to the management team on a monthly basis
Education
Dublin Institute of Technology - MSc Digital Gaming 2012 - 2013
Modules include:
Programming LUA with Corona SDK,
Game Design and Logic,
Digital Media
Griffith College Dublin - level 6 Computing Science 2011 - 2012
Graduated with Distinction in six modules including:
Java Programming,
Computer Hardware,
Computer Software,
Business Information Systems,
Information Technology,
Foundations of Computing
Killester College - Business Studies, Computer Applications, Art Portfolio Preparation 1990 - 1992
Organised, Funded, Directed and starred in a play which ran for two consecutive nights.
Activities and Societies: Marketing, Accounting, Payroll, Communications, Word Processing, Photography, Acting
Major Achievements
Nominated and received the honour of Professional Club Fitter “The World’s Top 100 Club Fitters” 2006 - 2010. This is one of the highest accolades in the golfing industry.
Nominated for "European Club Fitter of the Year" from the GCA in 2008.
I was also added to the KZG design consultancy team on club design.
Founding member of the IPAC International Professional Association of Club Fitters.
I received a distinction diploma level in the Computing Science course at Griffith College
I have published my first game on the Google Play store. It can be seen here - https://play.google.com/store/apps/details?id=com.coljkir.doNotEnterDeadwood
Hobbies and Interests
I have a keen interest in DIY and really enjoy tackling a project from start to finish.
Recently hand built my fifth deck, re-tiled a bathroom and fitted a new kitchen.
I am a member of a Golf Club since 1983 and currently play off a handicap of 5.
I have always had a keen interest in art and have been commissioned recently to create artworks for family and friends.
I am a member of Knightsbrook Hotel and Golf Resort in Trim, where I visit the gym weekly.